Manx Telecom
Manx Telecom is the leading communication solutions provider on the Isle of Man.
In our local market, we offer a full range of fixed line, mobile, data and hosting services to businesses, consumers, and the public sector.
In global markets, we provide world class Data Centre and hosting solutions, exemplary connectivity, plus a growing portfolio of innovative communication solutions marketed under our own name, and via channel partners.
In partnership with the Isle of Man Government, we play a pivotal role in making the Island a global centre of excellence for eBusiness in all its forms.
All our products and services are underpinned by a commitment to the most demanding accreditations, and are delivered to the highest service standards.
Investment
Manx Telecom continues to drive forward the development of the Island’s communications, ensuring that the Isle of Man possesses the network and services that are key enablers for a prosperous 21st century economy, and a thriving community.
We have frequently pioneered communication technologies, and are seen as leaders in converged networks and services.
Manx Telecom has invested more than £50 million over the last five years in the development of a world-class communications network, and is committed to making further significant investment in the coming years.
Most recently, our investment in fibre deployment has ensured 100% broadband coverage to all lines on the Island, which currently experiences higher average broadband speeds than the UK.
Our 3G/HSDPA network is also the most comprehensive on the Island, offering speeds of up to 14.4 Mb/s.
We have invested over £25 million designing and building a Next Generation Network (NGN) the digital backbone for the Island’s future development. Based on Internet Protocol (IP), the NGN enables Manx Telecom to offer its business and consumer customers on the Isle of Man the ability to access and manipulate voice, data, television, and video, on one seamless converged network – the first community in the world to be able to do so.
Our Data Centre
Manx Telecom has made winning and retaining eBusiness a priority, and has invested over £15 million in a purpose built Data Centre which provides world class standards of data security, super fast and highly resilient connectivity, plus expandable hosting capacity. The only purpose built Data Centre on the Isle of Man; our Douglas North facility can offer a variety of solutions, from business continuity, simple co-location, fully managed outsourced hosting platforms, to full eCommerce platforms for companies of any size. The Data Centre’s clients currently include companies in a wide variety of eBusiness sectors, including eGovernment, eFinance, eMoney, eGaming, eMusic, and eTravel.
Connectivity
Unlike some other providers, we are not tied to a single worldwide carrier; Manx Telecom uses two network carriers to connect to both the UK and Ireland, via four diverse sub-sea cables in order to provide a secure, diverse network with the capacity to support all of our customers’ off-Island traffic. As part of our ongoing investment, we are continuously upgrading this network to support a greater range of services and higher bandwidths, plus a greater number of points of interconnect.
Our network can supply all of our services via London, Dublin, Manchester and Belfast and, through our Global Network Partners, we can provide cost effective connectivity to any part of the world with exemplary reliability and quality.
Our Internet offer is just as strong, with eight Tier 1 Transit and Peering partners including LINX (London Internet Exchange), AM-IEX (Amsterdam Internet Exchange) and DE-IEX (Frankfurt Internet Exchange).
Protection against cyber attacks is also a priority. Manx Telecom has designed, installed, and manages its own multi-layer and multi-vendor hardware and software DDOS protection platform which incorporates the latest technologies available from leading suppliers such as Cisco Systems and Arbor Networks. All traffic is monitored at the point where we connect to Tier 1 Providers; malicious traffic is filtered out automatically, while genuine traffic is passed straight through to our customers. DDOS protection is an integral part of our network service.
Our high capacity off-Island networks were initially designed to deliver 99.999% "uptime" to customers. In fact, we have achieved 100% availability of service since operations began in 2005.
A Growing Portfolio of Innovative Products & Services
Increasingly, we are leveraging our existing assets and resources; principally our Data Centre capacity, our exemplary connectivity, plus our NGN Network, to enable us to offer a new wave of solutions to a growing portfolio of corporate customers around the globe.
Currently, we have a groundbreaking MVNO (Mobile Virtual Network Operator) partnership with O2 to offer international traveller mobile services. In addition, Manx Telecom acts as a MVNA (Mobile Virtual Network Aggregator) giving smaller niche MVNO companies access to the O2 network.
We also support over 200k mobile users globally through channel partners such as e-kit and deliver over 150M SMS messages a year globally via our messaging partner, TynTec.
Our considerable experience of managing large networks through our 24/7/365 Network Operations Centre, enables us to offer managed network services to corporate customers around the globe.
Service
All our technology is backed up by exemplary service.
We have the largest pool of on-Island expertise and talent including Mobile, IP, Storage Area Network Specialists, Security Specialists, and Linux Specialists, VMware Specialists, and Data Centre technical support engineers.
In delivering our products and services we work closely with many leading global players, including, Alcatel-Lucent, BT, Cable & Wireless, Cisco, HP, Microsoft, Mitel, Red Hat, Telefónica, and Verizon.
Manx Telecom is wholeheartedly committed to offering rigorous and demanding Service Level Agreements to clients in every sector. Our belief in the value of SLAs is total, and our commitment to them absolute. Each SLA is negotiated and tailored to meet each client’s most demanding possible needs. In addition, we require and implement equally rigorous SLAs with our suppliers.
Manx Telecom's on and off-Island networks are monitored by our Network Operations Centre – the only facility of its kind on the Island – which provides 24/7 365 days a year "real time" monitoring.
Accreditations
Manx Telecom is accredited to ISO/IEC 27001, the only auditable international standard which defines the requirements for an Information Security Management System (ISMS) and one of the most rigorous standards of its type anywhere in the world.
Manx Telecom’s ISO 27001 certification covers all of our Data Centre service operations, managed service platforms, IP networks, business systems provision, fixed and mobile networks, repair services, access networks, strategic network development, power and estate management.
Our Data Centre is the only facility of its kind on the Isle of Man to hold this accreditation, which has been awarded to only 363 companies in the UK.
We provide fully outsourced managed Data Centre platforms to a range of customers which are required to be audited annually and be compliant with PCI DSS (Payment card Industry Data Security Standard); the world’s most advanced and most stringent security standard for online payment processors. PCI DSS is the “gold standard” for protecting customer account data.
Manx Telecom is a Cisco Premier Partner and has 15 employees with over 40 individual Cisco Qualifications. This enables Manx Telecom to deal with any networking query with ease.
We work with Neovia – a world leader in on-line payments for customers in 160 countries. With a Manx Telecom built platform they have the most successful prepaid card programs in the market, allowing customers to spend safely at over 24 million MasterCard locations, point of sale, ATM’s, and online.
Manx Telecom – The Natural Choice
We believe that our achievements, our current capabilities, and our continued strategic investment, ensures that we offer class-leading technology delivered with a passion and a painstaking dedication to our customers’ best interests.
Taken together, our commitment to development, our world class Data Centre, our investment in enhanced off-Island connectivity, plus our exemplary service makes Manx Telecom the natural choice of communications partner for companies both on and off-Island.
To find out more about us please visit www.manxtelecom.com
